10982B - MOC On-Demand Supporting and Troubleshooting Windows 10

$484.00

MOC On-Demand Packaged Set 10982B: Supporting and Troubleshooting Windows 10 (90 Day)

The MOC On-Demand Packaged Set: Supporting and Troubleshooting Windows 10 contains the following items:

  • MOC On-Demand Course OD10982B (includes Microsoft Labs Online)
  • Digital MOC Course 10982B
The MOC On-Demand Packaged Set 10982B: Supporting and Troubleshooting Windows 10 is good for one student access for MOC On-Demand and its associated digital MOC.
Note: The Packaged Set assets, MOC On-Demand and its associated digital MOC, may only be provided to a single student; Packaged Set assets cannot be distributed to multiple individuals.
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Microsoft Labs Online is a secure, cost-effective, compliant, and convenient way to deliver Microsoft Official Courseware hands-on labs. This internet-based lab hosting service provides 3 months of online access to the labs for this MOC On-Demand Course via a browser.
Details for Supporting and Troubleshooting Windows 10 (10982B course) (90 Day)

About this Course
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience Profile
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

At Course Completion
After completing this course, students will be able to:
  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client configuration failures and issues with application of Group Policy Objects.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from devices that are domain-joined.
  • Resolve issues related to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device running Windows 10.
  • Recover a device running Windows 10.
Details for Microsoft Labs Online for this course: Supporting and Troubleshooting Windows 10

Microsoft Labs Online is a secure, cost-effective, compliant, and convenient way to deliver Microsoft Official Courseware hands-on labs. This internet-based lab hosting service provides online access to the labs for this MOC On-Demand Course via a browser.
Microsoft Labs Online is integrated within the MOC On-Demand Course and there are step-by-step instructions provided on how to access and perform the labs. The student will have 24x7 access to the labs for the duration of course access.

Minimum requirements for Microsoft Labs Online include:

System Requirements:
  • Windows XP SP3 or later
    Note: The Chrome browser must be used with Windows XP and Windows Vista.
  • 32-bit Microsoft Internet Explorer 10.0 or later
  • TCP Port 80 open with inbound/outbound access to the Internet
  • 256 KBps per user network bandwidth
  • Ideal screen resolutions above 1280 x 1024
In addition, the labs may be accessed from other browsers and operating systems, including:
  • Chrome
  • Safari